Collect or change PIN and PUK codes for eID, kids-ID or electronic residence card

An identity card or residence card is protected with a PIN code and a PUK code. You need these to:

  • Collect a new identity card or residence card
  • Sign documents digitally
  • Prove your identity online

You will receive them when you apply for a new card. Haven't received your codes or lost them? Or do you want to change them? What you need to do depends on your situation. 

Your situation

What is your situation? *
Did you apply for the new card more than 2 weeks ago?  *

What should you do?

Please wait a little longer. It may take up to 2 weeks for you to receive the letter with your PIN and PUK codes. From then on, you can collect your new card by appointment. 

What should you do?

Step 1: Request new codes 

Request new codes, free of charge. This can be done online or at a Digipunt. 

Online

Request codes (Dutch only)

At a Digipunt

Go to a Digipunt. You can use a computer with internet access free of charge. During the digital consultation hour, you will receive assistance with your application.

Step 2: You receive an email inviting you to collect your card

The codes will be sent to the city. Once we have received them, we will email you to let you know that your card is ready for collection. You will receive this invitation no later than 7 working days after requesting the codes.  

Step 3: Make an appointment to collect your card 

Make an appointment in the city office to collect your card.

Since when is your card valid? *

That date is stated on your card, under 'datum van aangifte' of 'geldig van ...'.
Do you have the PUK code? *

What should you do?

Step 1: Request new codes 

Request new codes, free of charge. This can be done online or at a Digipunt. 

Online

Request codes (Dutch only)

At a Digipunt

Go to a Digipunt. You can use a computer with internet access free of charge. During the digital consultation hour, you will receive assistance with your application.

Step 2: You receive an email inviting you to collect your card

The codes will be sent to the city. Once we have received them, we will email you to let you know that your card is ready for collection. You will receive this invitation no later than 7 working days after requesting the codes.  

Step 3: Make an appointment to collect your codes 

Make an appointment in the city office to collect your codes. 

How to make an appointment?

You can do so online or by telephone. 

Online

Make an appointment

Call us

Call us

What do you need to bring?

  • Identity card or residence card
  • If someone else takes your place:
    • Your identity card
    • Identity card of your representative
    • Power of attorney

Power of attorney form (pdf, 38.15 KB)

What should you do?

Your card contains a chip that allows us to change your codes at the city office. Make an appointment for this.  

How to make an appointment?

You can do so online or by telephone. 

Online

Make an appointment

Call us

Call us

What do you need to bring?

  • Identity card, kids-ID or residence card

What should you do?

Do you have your PIN code and is your card not blocked? Then you can change your PIN code. You can do this online or at the city office.

Online

Change your PIN code

In the city office

Come to the city office, by appointment.

Make an appointment

What do you need to bring?

  • Identity card, kids-ID or residence card
  • Current PIN code

What should you do?

Step 1: Request new codes 

Request new codes, free of charge. This can be done online or at a Digipunt. 

Online

Request codes (Dutch only)

At a Digipunt

Go to a Digipunt. You can use a computer with internet access free of charge. During the digital consultation hour, you will receive assistance with your application.

Step 2: You will receive an email inviting you to collect your codes

The codes will be sent to the city. Once we have received them, we will email you. This may take up to 5 working days. 

Step 3: Make an appointment to collect your codes and have your card unblocked

Make an appointment at the city office to have your card unblocked. 

How to make an appointment?

You can do so online or by telephone. 

Online

Make an appointment

Call us

Call us

What do you need to bring?

  • Identity card or residence card
  • If someone else takes your place:
    • Your identity card
    • Identity card of your representative
    • Power of attorney

Power of attorney form (pdf, 38.15 KB)

What should you do?

Your card contains a chip that allows us to unblock it at the city office. Make an appointment for this.  

How to make an appointment?

You can do so online or by telephone. 

Online

Make an appointment

Call us

Call us

What do you need to bring?

  • Kids-ID, identity card or residence card

What should you do?

Your card contains a chip that allows us to unblock it at the city office. Make an appointment for this.  

How to make an appointment?

You can do so online or by telephone. 

Online

Make an appointment

Call us

Call us

What do you need to bring?

  • Kids-ID, identity card or residence card

Are the PIN and PUK codes still needed?

The online services offered by the authorities are protected. To gain access, you have to identify yourself to:

  • Prove your identity
  • Put electronic signature on documents
  • Use online services from the government, such as Tax-on-web, Mijn Dossier and My Pension

There are 3 ways to login safely:

  • With your eID
  • With the app 'Itsme'
    • You sign up with a free app.
    • You don't need a PIN code.
    • You need a smartphone and access to online banking (bank card and bank's card reader).
  • With a digital key with activation code
    • You identify yourself with a mobile app, a text message or an email.
    • You don't need a PIN code.
    • You need an activation code.

Do you have a question?

Contact us. We are happy to help you.

Call us

016 27 21 90

Mail us

bevolking@leuven.be
We will get back to you as soon as possible.

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