PIN and PUK codes

Are the PIN and PUK codes still needed?

The online services offered by the authorities are protected. To gain access, you have to identify yourself to:

  • Prove your identity
  • Put electronic signature on documents
  • Use online services from the government, such as Tax-on-web, Mijn Dossier and My Pension

There are 3 ways to login safely:

  • With your eID
  • With the app 'Itsme'
    • You sign up with a free app.
    • You don't need a PIN code.
    • You need a smartphone and access to online banking (bank card and bank's card reader).
  • With a digital key with activation code
    • You identify yourself with a mobile app, a text message or an email.
    • You don't need a PIN code.
    • You need an activation code.

I have lost my codes

How can I request new ones?

  1. Request a new PIN code
    You can do so online via FPS Interior (Dutch only).
  2. Collect the codes from the city office
    Once we have received the codes, we will invite you to collect them from the city office, by appointment. This may take 3 to 4 weeks.

Price

€ 10.

You can pay cash or by bank card.

PIN code has been blocked

If you enter an incorrect PIN code 3 times, your card will be blocked.

How to unblock?

Go to the city office after making an appointment.

What do you need to bring?

  • Identity card or residence card
  • PIN and PUK codes
Have you lost your PUK code? Request new codes.

Price

Free of charge.

Not received new identity card or residence card codes

How can I request new ones?

1. Request the codes

Request PIN and PUK codes again

Do you prefer not to receive them online?
Go to the city office after making an appointment.

2. Collect the codes from the city office

Once we have received the codes, we will invite you by email to collect your new identity card or residence card and the codes from the city office, by appointment. This may take 2 to 3 weeks.
Make an appointment to collect your identity card
Make an appointment to collect your residence card

Price

Free of charge.

Change PIN code

You can collect your new eID at the counter with the PIN and PUK code. You can then have the PIN changed into a code of your choice.

Later you can also change your PIN yourself using the eID Viewer.

Stadskantoor
Professor Van Overstraetenplein 1
3000 Leuven

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