Accessibility

What is an accessible website?

A website should be suitable and understandable for everyone, including persons with disabilities.

To achieve this, Europe imposes accessibility rules on all governmental websites. These are laid down in the European regulations. The city of Leuven follows these regulations.

What are we doing to make this website accessible?

We apply the following measures on our website:

• Accessibility by design
  Accessibility is taken into account in every step of the development of this website (design, construction and editing).
• Research
  Independent experts regularly test the website for accessibility, both functional-technical and editorial parts. We solve bottlenecks in a sustainable matter.
• Staff knowledge
  Our staff keeps their accessibility knowledge up to date and applies it where necessary.

Which parts are not (yet) accessible?

These parts of leuven.be are not yet accessible:

• PDF files
  Most PDF files on leuven.be are not accessible. We are working on a solution.
• Online maps
  Online maps are not accessible, but the information is available in plain text. (e.g. detours for road works).
• Online applications
  Some of our online services are external applications (e.g. making an appointment, requesting a parking card, applying for a job). Some applications are not accessible.
  • All new applications will be built according to the European regulations.
  • We are working to make all existing applications accessible as soon as possible.
• Information of others
  On this website we publish vacancies for volunteers in Leuven with an embedcode. This code allows us to display information from the website vrijwilligerswerk.be. This information is not accessible.

Report accessibility issues

Do you notice something on this website that is not accessible? Please report it so we can help you and improve the accessibility.
Report an accessibility problem (Dutch only)

File a complaint
Are you not satisfied with our answer? You can file a complaint at the cities’ ombudsman's office or the Flemish ombudsman’s office.