Activation code digital key

Which digital keys are available?

1. Electronic identity card (eID) or electronic residence card
Logging in with your eID or electronic residence card is the safest way. Some EU nationals can log in with their national eID card.

2. Itsme
Log in on your smartphone with a free app.

3. Digital key with activation code (mobile app, text message or e-mail)
No eID or residence card, card reader or Itsme? In that case you can apply for another digital key. You identify yourself with a mobile app, a text message or an e-mail. These digital keys require an activation code.

You can find more information about digital keys on the website of the federal authorities.

How to apply for a digital key with activation code (mobile app, text message or e-mail)?

Who

• You do not have an eID or residence card, card reader or Itsme and want to access your records of the Belgian government.
• You are leaving abroad permanently, but you want to keep access to your Belgian government records.

How to apply?

1. Come to the city office (without appointment)

   For your digital key you come to the city office yourself, without appointment
   View address and opening hours

   What do you need to bring?

   • Proof of identity
   • National number ('rijksregisternummer') or bis number
   • Personal email address

2. Activation code

   You immediately receive an activation code.

3. Activate digital key

   You receive an email with a link which allows you to select and activate a digital key. The link is valid for 2 weeks. The digital key is valid for 10 years.

Price

€ 10.

You can pay using cash or a debit/credit card.

Need help?

Call or chat with 1700, the free information service of the Flemish authorities.