PIN and PUK codes for eID, kids-ID or electronic residence permit

Are the PIN and PUK codes still needed?

The online services offered by the authorities are protected. To gain access, you have to identify yourself to:

Prove your identity
Put electronic signature on documents
Use online services from the government, such as Tax-on-web, Mijn Dossier and My Pension

There are 3 ways to login safely:

With your eID
- The safest way to login.
- You need a PIN code.
  With the eID Viewer you can change your PIN yourself.
- You must install the latest version of the eID software.
With the app 'Itsme'
- You sign up with a free app.
- You don't need a PIN code.
- You need a smartphone and access to online banking (bank card and bank's card reader).
With a digital key with activation code
- You identify yourself with a mobile app, a text message or an email.
- You don't need a PIN code.
- You need an activation code.

I have lost my codes

How can I request new ones?

Request codes

Request codes (Dutch only)
Collect the codes from the city office
Once we have received the codes, we will invite you to collect them from the city office, by appointment. This may take 3 to 4 weeks.

Make appointment

Can you not come yourself?
Can you not come to the city office yourself? Give your identity card and a power of attorney to someone else to pick up the codes for you.

Price

Free of charge.

PIN code has been blocked

If you enter an incorrect PIN code 3 times, your card will be blocked.

How to unblock?

Go to the city office after making an appointment.

Make appointment

What do you need to bring?

Identity card or residence card
PIN and PUK codes

Have you lost your PUK code? Request new codes (Dutch only)

Can you not come yourself?
Can you not come to the city office yourself? Give your identity card and a power of attorney to someone else to pick up the codes for you.