Make, reschedule or cancel an appointment

How to make an appointment?

Let us know what you want to arrange. Then read whether you need an appointment and how to make one. For some things, you can just drop by during opening hours. You can also arrange a lot of things online.

Choose a subject *

Certificates and extracts

Waste management

Taxes

Building, renovating, living and energy

Animals

Birth and death

Identity and travel

Childcare

Parking and access permits

Leisure

Non-Belgians

Entrepreneurship

Driving licences

Marriage and partnership

Moving to or in Leuven or abroad

Elections

What do you want to make an appointment for? *

Discuss building plans or planning permission

Request house number inside a building

Request neighbour mediation

Questions about energy

Request a house number

Make a complaint about the quality of a rental property

Report an empty home

Apply for premium for building and living

Connect drains for rainwater

Request sewer connection

Request a certificate for urban planning

Report an urban planning violation

Request permission to lower driveway or modify curbstone

Buying or selling a home: request urban planning information

What do you want to make an appointment for? *

Submitting tax second residence

Question about other taxes of the city of Leuven

What do you want to make an appointment for? *

Collect mouse and rat poison

Collect a pet sticker or pet card

What do you want to make an appointment for? *

Request birth certificate

Acknowledge parentage of a child

Last will and testament: choice of cremation or burial

Request death certificate

What do you want to make an appointment for? *

Identity card (eID)

Kids-ID

International passport

Acknowledge parentage of a child

Get permission to take a minor abroad

Request, collect of unblock PIN and PUK codes

Declaring a copy to be genuine

Change gender on your documents

Legitimate or file signature

Become a Belgian

Apply or pick up a second passport

Request activation code digital key

Change first name and surname

What do you want to make an appointment for? *

Digital parking permit for residents

Parking permit for healthcare providers

Temporary parking permit during works

Parking permit for people with a disability

Parking permit for car sharers

Parking vouchers

Access permits

Driving licenses

What do you want to make an appointment for? *

Stay in Belgium

Leaving Belgium

Working in Belgium

Becoming a Belgian

What do you want to make an appointment for? *

Advice for starting entrepreneurs

Free advice on circular entrepreneurship

What do you want to make an appointment for? *

Declare a marriage

Registered partnership

Request marriage certificate

Recognize marriage abroad

What do you want to make an appointment for? *

Need help or information about welfare and care

Questions and reports about discrimination

Request a parking card for people with a disability

Financial help

What do you want to make an appointment for? *

Request certificate for 'inkomenstarief'

Discuss childcare

What do you want to make an appointment for? *

Sticker for biodegradable waste

Biodegradable waste (GFT) container

Waste bags

Wood prunings

Bulky refuse

Sticker to prevent advertising in the letterbox

Kitchen waste bins or compostable bags

What do you want to make an appointment for? *

City map

UiTPAS

Info about sports and sports camps in Leuven

Info on youth work and holiday camps in Leuven

Contact us before you make an appointment

Call us or send an email
Often we can already help you this way.
Need an appointment?
Make an appointment

No appointment required

You can request certificates, proofs and extracts online.

Request certificates and extracts

You sometimes need an appointment

You can register a birth online (Dutch only) or at the city office (by appointment).

More information about registering a birth

You need an appointment

Make an appointment

No appointment required

You can request a birth certificate online.

Request birth certificate

You need an appointment

Make an appointment

You need an appointment

Make an appointment

No appointment required

You can register a death via email.

No appointment required

You can request a death certificate online.

Request a death certificate

You need an appointment

Make an appointment by phone

You need an appointment

First you need to collect documents.

No appointment required

Come to the City Office without an appointment.

Check the opening hours

You need an appointment

Make an appointment

No appointment required

Come to the city office without an appointment.

Check the openings hours

Sometimes an appointment is required

You can request a PIN or PUK code online. If you have to pick it up or have to unblock the codes, you have to make an appointment.

More about PIN and PUK codes

No appointment required

Come to the city office without an appointment.

More about activation code digital key

You need an appointment

Make an appointment

How to request?

You can request a parking permit for residents online.
Do you rather not request it online? Make an appointment in the City Office.

More about a digital parking permit for residents

How to request?

You request this parking permit at the federal government.

Do you need help with this application?
Make appointment in the City Office

How to request?

Sometimes an appointment is required

Whether you need an appointment depends on your situation.

No appointment required

Usually, you do not need an appointment.

Sometimes an appointment is required

Whether you need an appointment depends on your situation.

You need an appointment

Call or email us to make an appointment

You need an appointment

Call or email us to make an appointment

No appointment required

You can request a marriage certificate online.

Request a marriage certificate

You need an appointment

First you need to collect documents.

You need an appointment

Make an appointment

You need an appointment

Make an appointment

Sometimes appointment required

Do you want to report a change of address? Then you do not need an appointment, you can do that online.
Read more about moving to or in Leuven
After your report, the local police officer will come by to check whether you are living at your new address. We will then invite you to the city office to have your identity card or residence permit adjusted. You will need to make an appointment for this.
Make an appointment

No appointment required

You can report an urban planning violation by emailing us.

No appointment required

How to request?

You can apply for premium for building and living online (Dutch only). Do you rather not request it online? Contact us to make an appointment in the City Office.

No appointment required

You don't need to request a house number inside a building yourself.

Sometimes an appointment is required

Whether you need an appointment depends on your question.

No appointment required

You can request this information online.

No appointment required

How to make a complaint?

You can make a complaint about the quality of a rental property online.
Do you rather not do this online? Make an appointment in the City Office.

How to report?

You can report an empty home online.
Do you rather not do this online? Make an appointment in the City Office.

You need an appointment

You need an appointment to request a driving licence. You can pick up your licence without an appointment, during the opening hours.

You need an appointment

Make an appointment

You need an appointment

Did you apply for childcare but can not find a place? Make an appointment to discuss your case.

Make an appointment

How to request?

You can request this certificate online from Kind en Gezin. Do you need help with? Make an appointment.

No appointment required

Come to the city office without an appointment.

Check the opening hours

On request

You can request, exchange or have a green waste container collected.

Read how you can make a request

No appointment required

Come to the city office without an appointment.

Check the opening hours

How to make an appointment for collection?

You request collection online or by telephone.
Read more about pruning collection

How to make an appointment for collection?

You request collection online or by telephone.
Read more about bulky household waste collection

No appointment required

Come to the city office without an appointment.

Check the opening hours

No appointment required

Come to the city office without an appointment.

Check the opening hours

No appointment required

Come to the city office without an appointment.

Check the opening hours

How to request?

You can request parking vouchers online (only in Dutch).
Do you rather not buy it online? Make an appointment in the City Office.

Contact us

Sometimes an appointment is required

Please call of email us first, or ask a question online.
Together, we will determine how we can help you best.
If necessary, we will make an appointment at the city office.

Are you sure you need an appointment?
Make an appointment

No appointment required

Come to the city office without an appointment.

Check the opening hours

No appointment required

Come to the city office without an appointment.

Check the opening hours

No appointment required

Come to the city office without an appointment.

Check the opening hours

No appointment required

You can file your tax return online or on paper.

No appointment required

Call or email us. We will be happy to help you.

No appointment required

Come to the city office without an appointment.

Bekijk wat je moet meebrengen

No appointment required

You can pick this up in the City Office or Visit Leuven without appointment.

No appointment required

You can submit your application online.

Check how to apply

Appointment required

Come to the city office by appointment.

Make an appointment

No appointment required

Drop by, during opening hours.

View address and opening hours

Reschedule or cancel an appointment

Are you unable to come unexpectedly? Reschedule or cancel your appointment. This way we can help someone else faster.

You can do this online or by phone.

Online

After you made an appointment, you received an e-mail with a confirmation. In that mail is a link you can use to cancel or reschedule your appointment yourself.

Call us

Leuven Info

Tel.016 27 27 27
E-mailinfo@leuven.be

View all opening hours

Today 9.00 - 17.00

Tomorrow 9.00 - 17.00

Saturday Closed

Sunday Closed

Monday 9.00 - 17.00

Tuesday 9.00 - 17.00

Wednesday 9.00 - 17.00

Do you have a question?

Call us

016 27 27 27

Today 9.00 - 17.00

Tomorrow 9.00 - 17.00

Saturday Closed

Sunday Closed

Monday 9.00 - 17.00

Tuesday 9.00 - 17.00

Wednesday 9.00 - 17.00

Mail us

info@leuven.be

We will get back to you as soon as possible.

Send a message

Fill out the contact form

We will get back to you as soon as possible.

Something wrong or unclear on this page? Let us know.